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Complaints Procedure 


DO YOU HAVE A COMMENT?

We welcome any comments you may have on the service you receive. You can discuss these with any member of staff within our practice or resister your comments and suggestions at the reception.

COMPLAINTS INTRODUCTION

When something does go wrong, we want to know how we can make it right. If we have made a mistake we want to learn from it so that we can improve our service.

You have the right to have any complaint investigated and to be provided with a full and prompt written reply.

Your complaint will always be dealt with in confidence and will only be discussed with those who need to know. Under the Date Protection Act, no personal information regarding yourself will be disclosed without your written consent.

HOW TO MAKE A COMPLAINT?

If you are not happy with our service:

  • Talk to an appropriate member of staff, they will try and sort out the problem there and then.
  • If that is not possible they will take the details of your concerns and we will investigate then as soon as possible
  • We recognise that sometimes you won't feel comfortable raising your concerns directly with the person involved. In this case please ask your complaint to be referred to the Senior Person in the Practice straight away
  • We accept your complaints by phone, email or in writing

 


AFTER WE RECEIVE YOUR COMPLAINT

We will acknowledge your complaint within 3 working days.

We will offer you the opportunity to discuss the manner in which the complaint is to be handled, the period within which you would like it to be completed and when the response is likely to be sent to you.


The Dental Complaints Service
The Lansdowne Building
Lansdowne Road
Croydon
Greater London
CR9 2ER

Tel: 08456 120 540
Email: www.dentalcomplaints.org.uk (complaints about private treatment)


Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Tel: 03000 616161
Email: enquiries@cqc.org.uk


The General Dental Council
37 Wimpole St
London
W1N 8DQ

Tel: 0845 222 4141
The dentists’ regulatory body for complaints about professional misconduct


The Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 015 4033
Web: www.ombudsman.org.uk


NHS England
NHS Commissioning Board
PO Box 16738
REDDITCH
B97 9PT

Tel: 03003112233
Email: nhscommissioningboard@hscic.gov.uk


British Dental Health Foundation

Word of Mouth Advice Line
Tel: 0845 063 1188

Privacy Policy


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We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

If you have questions concerning our privacy policy, please use our contact details to discuss them.

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